Duresa Kadi

90ac733

Waabee Self-Help Association

IT

Volunteer IT Technician·Silver Spring, MD·Jan 2024 – Dec 2025

• Coordinated 8 nonprofit outreach events end-to-end, managing venue procurement, vendor relations, logistics, and on-site technical support for up to 100 attendees.
• Administered Microsoft 365 infrastructure for 15 users, including SharePoint Online, Entra ID identity management, onboarding/offboarding, licensing, permissions, MFA, and end-user troubleshooting.
• Refurbished 68 donated computers by sourcing surplus parts to repair desktops and laptops, extending device lifecycles and deploying systems to families with limited tech access.
• Trained and mentored 8 volunteers from diverse backgrounds in computer fundamentals, hardware repair, and software use.
• Configured and troubleshot AV systems (Crestron, Biamp, Extron, MediaView/PrimeView) for 6 events and hybrid Zoom/Teams sessions, ensuring low-latency experiences for onsite and remote participants.

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Nightblood Gaming

coaching

Head Coach, Esports·Boston, MA·Jun 2024 – Jul 2025

• Coached a professional roster featuring LIP through VCT Challengers League North America 2024, achieving 3rd place in Stage 3 Finals and earning $3,000 from a $25,000 prize pool.
• Achieved 2nd place at MFH YFP Lockdown Arena ($1,000 prize pool) outside of league play.
• Designed map-specific executes, counter-strategic playbooks, and opponent-tailored game plans through pre-match VOD analysis and research.
• Directed individual player development sessions and led real-time mid-series strategic adjustments under professional competitive pressure.

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Converse University

coaching

Head Coach, Esports·Spartanburg, SC·Jul 2023 – Jun 2025

• Led a 13-member collegiate esports program across four seasons, overseeing recruitment, training coordination, performance management, and operational planning while keeping participants and stakeholders aligned in fast-paced environments.
• Assessed individual and team performance metrics and delivered targeted coaching that raised the program's win rate from 23% to 84% over four seasons, posting a 63-12 match record under time-sensitive competitive conditions.
• Planned, organized, and executed recurring training events and development programs, establishing measurable performance goals and adapting strategies based on changing requirements and operational feedback.
• Drove nationally recognized results through strategic planning and team development, earning 2nd at College Valorant South Fall 2023, 3rd at NACE Starleague Fall 2023, and top 16 finishes at YFP Lockdown Arena, NACE, and CECC 2025, totaling $1,650 in prize money.

Owner & Technician·Takoma Park, MD·Feb 2022 – Jun 2025

• Diagnosed and resolved hardware, software, and OS-level issues for 108 clients, including driver conflicts, boot failures, malware removal, and data recovery, with typical same-day or next-day turnaround.
• Built and upgraded over 64 custom desktop PCs to client specifications and performed component-level repairs, covering part selection, assembly, OS installation, and post-build testing.
• Managed the full client lifecycle independently, from intake through resolution and follow-up, generating $13,148 in revenue and growing the client base to 108 through word-of-mouth referrals with no paid advertising.

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7-Eleven

retail

Sales Associate·Hyattsville, MD·Jan 2019 – Jul 2019

• Performed regular cleaning activities and other assigned store tasks.
• Received cash from customers, provided correct change, and rang customer sales on an electronic cash register.
• Helped maintain a clean, customer-friendly store environment.
• Provided prompt, efficient, and courteous customer service.

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Walgreens

retail

Seasonal Sales Associate·Silver Spring, MD·Jul 2018 – Nov 2018

• Provided customers with courteous, friendly, fast, and efficient service.
• Registered customer purchases on an assigned cash register, collected cash, and distributed change as requested.
• Constructed and maintained promotional, seasonal, superstructure, and sale merchandise displays.
• Assisted with exterior and interior maintenance by helping keep the store clean, neat, and orderly.